Policy

Return & Exchange Policy

At Buddy Kidz, customer satisfaction is our priority. We carefully inspect every item before dispatch. However, if you receive a defective, damaged, or incorrect product, we are happy to assist with an exchange.

7 daysExchange window
2–3 daysReview time

Exchange eligibility

Products are eligible for exchange only if:

  • The item received is damaged, defective, or incorrect.
  • The exchange request is submitted within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition.
  • Original tags, labels, and packaging are intact.
  • Clear photos and/or videos of the issue are provided.

Non-exchangeable items

We do not offer exchanges for:

  • Change of mind.
  • Incorrect size selected by the customer.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items without original tags and packaging.
  • Exchange requests submitted after 7 days of delivery.

Exchange process

To request an exchange:

  1. 1

    Contact our customer support team.

  2. 2

    Provide your order number.

  3. 3

    Submit clear pictures and/or videos showing the issue.

  4. 4

    Our team will review the request within 2-3 business days.

  5. 5

    Once approved, exchange instructions will be provided.

Please note

Buddy Kidz reserves the right to reject exchange requests that do not meet the above conditions.